FAQ (Frequently asked questions)


How does Discover Market Works?

On Discover Market, you can search, find and compare prices for the best online offers before making a purchase. To purchase recommended products outside of the Discover Market domain, just click over the links to go to the corresponding e-commerce website. Discover Market users can also make purchases directly from sellers in Direct Market Stores. Direct Market sellers do not pay sales fees on Discover Market, which allows them to offer cheaper and more competitive prices (Direct Market Price $).


How does Direct Market Works?

Direct Market is a payment option or trading method that allows sellers and buyers to negotiate directly with each other through Discover Market Online Stores without Discover Market as an intermediary. On Direct Market, the Buyer and Seller manage their transactions on their Discover Market account, but Discover Market takes no part in any stage of the negotiations nor settles disputes regarding payment, delivery, product warranty, refund and / or return of products, acting only as a digital platform for buyers and sellers who conduct their business directly with each other. (*see Terms & Conditions )


What are the benefits of selling on Discover Market compared to other marketplaces on the Internet?

Unlike other marketplaces on the Internet, Discover Market offers you a range of freedoms to give you maximum independence and control over your business.

- Discover Market gives you the freedom to negotiate with your customer directly from your shop page, without paying any sale fees to Discover Market (Direct Market), choosing your own payment methods, and how your customer should contact you. 

- With Discover Market, you can expand your online business network and connect all your e-commerce sites, blogs and social networks with your store page or product page to offer customers a efficient way to discover all your products online.

-  With Discover Market you can improve the ranking and visibility of your shop page and all your products in search engines by editing the meta keywords, meta description and URL of your page store and each of your products.

- Discover Market rewards sellers with reward points. For every dollar ($ USD) that sellers spend on Discover Tickets products (Subscription Plans and Advertising products), sellers receive (05) reward points. Reward points are cumulative and can be used to purchase any product from the Discover Tickets Store.


What fees are charged to trade in Discover Market?

Discover Market does not charge a commission (0% FEE) from sellers. All negotiations between buyers and sellers are carried out using the Direct Market or external links to other well-known e-commerce sites.

*Discover Market takes no part in any stage of the negotiations nor settles disputes regarding payment, delivery, product warranty, refund and / or return of products, acting only as a digital platform for buyers and sellers who conduct their business directly with each other. (*see Terms & Conditions )


What is the Discover Ticket Store?

The Discover Ticket Store is the official store of the Discover Market Platform. The Discover Ticket Store does not sell physical goods but only digital products such as subscriptions plans, advertising and other digital products to help sellers grow their business on Discover Market.

What payment methods are accepted to pay for digital products in the Discover Tickets store?

Currently it is possible to pay for products on Discover Tickets with cryptocurrencies ( Bitcoin (BTC), New York Coin (NYC), Binance Coin (BNB), Ethereum (ETH) and Tron (TRX) )and credit cards through Paypal.


How works the Delivery of Seller Products?

Discover Market is not involved in the delivery process. Each seller has their own store in Discover Market, as well as their own policies for deliveries, returns, refunds and warranty. It is the responsibility of the buyer to inquire about the delivery policy and return policy on the seller's store page.

*Discover Market takes no part in any stage of the negotiations nor settles disputes regarding payment, delivery, product warranty, refund and / or return of products, acting only as a digital platform for buyers and sellers who conduct their business directly with each other. (*see Terms & Conditions )

 

How does Discover Market control the quality and safety of the negotiations conducted through Direct Market?

Discover Market sellers using the Direct Market have easy access to tools to notify their customers of every step of the negotiation process, ensuring a reliable and secure business environment for everyone.

Discover Market recommends buying through Direct Market to those customers who feel safe and secure with the seller or store offering the products of their interest.
Direct Market transactions will not be a problem if the seller or store has a good reputation, good reviews, has a reputable brand and domain or e-commerce site, has a local business reputation or redirects to secure e-commerce sites.


What are the requirements to trade in Discover Market?

Buyers:

1 - Read, understand and accept the Discover Market Terms and Conditions in order to use the platform.
2 - Create a user account (Buyer Account).
3 - 
Report the delivery status of the order on the platform if negotiations are conducted through the Direct Market.

Sellers:

1 - Read, understand and accept the Discover Market Terms and Conditions in order to use the platform.
2 - Create a user account (Seller Account).
3 - Report the customer with order status in accordance with the requirements of Discover Market using Direct Market option.
4 - Each  Seller must have their own Return policy (refund, exchanges, technical assistance, guarantees).
5 - Each  Seller must have their own Shipping policy.

 

How many user account types are there in Discover Market?

There are two types of user accounts in Discover Market.

A Buyer account and a Seller account (Free or Premium), each one with its features. 

 

What are the costs of having a Discover Market account?
a - Buyer account - Buyer accounts are 100% free.
b - Seller account - Seller accounts can be totally free (100% free) or Premium Account (Subscription Plans).


What is the difference between a free seller account and a premium account?

In the free account, it is possible to list only the maximum quantity of 08 products for negotiation for a maximum period of 30 days (Trial period). After this period, the free account is disabled.

In Premium accounts, the quantity and display time of products that can be listed for trading on Discover Market platform varies according to the subscription plan.

 

How to close an account created on Discover Market?

To terminate an account on Discover Market, the User must make the request by email.

 

How long does Discover Market keep the history of a negotiation?

The order history between sellers and buyers through the platform (Direct Market) will be available during the period of 180 days from the date of the completion of the negotiation (date where order status reaches: COMPLETE ORDER). After this period the order history is deleted from Discover Market, being the responsibility of sellers and buyers to save all relevant data if it so wishes before the action becomes effective by Discover Market.

 

What types of products can I sell on Discover Market?

Sellers on Discover Market can only list products that match any of the existing categories in Discover Market. If a seller wants to list a product that does not currently have a match category, they must send an email to Discover Market and request a review for the product they want to list. Discover Market creates the category for the product to be listed, if possible.

 


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